Privacy Policy

Introduction

At Passive Channel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Last Updated: April 15, 2024

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Identity Information: Date of birth, passport details, nationality (required for travel bookings)
• Payment Information: Credit card details, billing information
• Travel Preferences: Accommodation preferences, dietary requirements, special assistance needs
• Communication History: Records of your interactions with our customer service team
• Account Information: Username and password (if you create an account)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Links clicked and actions taken on our website

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: Processing travel bookings, managing reservations, and coordinating your travel arrangements
• Customer Support: Responding to your inquiries, providing travel advice, and resolving issues
• Transaction Processing: Processing payments and issuing refunds
• Communication: Sending booking confirmations, travel updates, and essential trip information
• Marketing: With your consent, sending promotional offers, newsletters, and travel inspiration (you can opt out at any time)
• Improvement: Analyzing website usage to improve our services and user experience
• Legal Compliance: Fulfilling our legal obligations, including tax reporting and fraud prevention
• Safety: Ensuring the safety and security of our customers during travel

Information Sharing and Disclosure

We may share your information with the following third parties:

• Travel Suppliers: Hotels, airlines, tour operators, and other service providers necessary to complete your booking
• Payment Processors: Third-party payment processors to handle secure transactions
• Business Partners: Trusted partners who assist us in providing services (e.g., customer support, IT services)
• Legal Authorities: When required by law, court order, or government regulation

We do not sell your personal information to third parties for marketing purposes.

Any third parties with whom we share your data are contractually obligated to use it only for the agreed purpose and to maintain appropriate security measures.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information in certain circumstances
• Restriction: Request that we restrict the processing of your data
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to the processing of your personal data in certain circumstances
• Withdraw Consent: Withdraw consent previously provided for the processing of your information

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology for online transactions
• Access controls and authentication protocols
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: Required for the operation of our website (e.g., remembering items in your booking)
• Preference Cookies: Allow our website to remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating browser settings that allow you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, some features of our website may not function properly.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

International Data Transfers

As a global travel company, we may transfer your personal information to countries outside your country of residence, including countries that may have different data protection rules. When we transfer personal data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated revision date. Significant changes will be notified to you via email or through a notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

We will respond to your inquiry within 30 days of receiving your request.